Privacy Policy

We collect information you provide directly to us, such as when you create an account, request a shipping quote, book a shipment, or contact our support team. This includes:

Personal Identification Information: Full name, email address, phone number, and billing/shipping addresses.

Shipment Information: Package details, origin and destination addresses, declared values, and special handling instructions.

Payment Information: Credit card numbers, bank account details, and billing addresses. Note: We do not store full payment card numbers — these are processed securely by our PCI-DSS compliant payment processors.

Usage Data: IP addresses, browser type, pages visited, time spent on pages, and other analytics data collected automatically when you use our website or mobile app.

Communications: Records of your correspondence with our customer support team, including emails, chat transcripts, and call recordings (where permitted by law).

We use the information we collect to:

• •Process and fulfill shipments — including pickup scheduling, routing, delivery, and proof of delivery documentation.
• •Send transactional communications — shipping confirmations, tracking updates, delivery notifications, and receipts.
• •Provide customer support — responding to inquiries, resolving disputes, and processing claims.
• •Improve our services — analyzing usage patterns, optimizing routes, and developing new features.
• •Prevent fraud and ensure security — detecting suspicious activity, verifying identities, and protecting our platform.
• •Comply with legal obligations — customs declarations, tax reporting, and regulatory compliance.
• •Send marketing communications — with your consent, we may send promotional offers and service updates. You can opt out at any time.

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business, including payment processors, cloud hosting providers, email service providers, and analytics platforms. These providers are contractually bound to protect your data.

Delivery Partners: When your shipment is handled by partner carriers or last-mile delivery agents, we share the necessary shipment and recipient information to complete your delivery.

Customs and Government Authorities: For international shipments, we are required to share shipment details with customs agencies and border control authorities as required by law.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

We implement industry-standard security measures to protect your personal information:

• •Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256.
• •Access Controls: Employee access to personal data is restricted on a need-to-know basis, with multi-factor authentication required for all administrative access.
• •Regular Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• •PCI-DSS Compliance: Our payment processing systems are certified PCI-DSS Level 1 compliant.
• •Data Minimization: We only collect and retain data that is necessary for the purposes described in this policy.

Despite these measures, no security system is impenetrable. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Required for the website to function properly, including session management and security features. These cannot be disabled.

Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and where users encounter problems. We use Google Analytics for this purpose.

Preference Cookies: Remember your settings and preferences, such as language selection and saved addresses.

Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These are only set with your consent.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct inaccurate or incomplete information.

Deletion: Request that we delete your personal information, subject to certain legal exceptions.

Portability: Request that we provide your data in a structured, machine-readable format.

Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting our support team.

Do Not Sell: We do not sell personal information. California residents have additional rights under the CCPA.

GDPR Rights: EU/UK residents have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact our Privacy Team at the address below.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law:

• •Account Information: Retained for the duration of your account plus 3 years after account closure.
• •Shipment Records: Retained for 7 years for accounting and legal compliance purposes.
• •Customer Support Records: Retained for 3 years from the date of the last interaction.
• •Marketing Data: Retained until you opt out or request deletion.
• •Analytics Data: Aggregated and anonymized after 26 months.

When data is no longer needed, we securely delete or anonymize it.

As a global logistics company, we may transfer your personal information to countries outside your home country, including the United States, where our primary servers are located.

When transferring data from the European Economic Area (EEA) or UK to countries without an adequacy decision, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data receives adequate protection.

By using our services, you acknowledge that your information may be transferred to and processed in countries with different data protection laws than your own.

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately and we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• •Post the updated policy on this page with a new "Last Updated" date.
• •Send an email notification to registered users.
• •Display a prominent notice on our website for 30 days.

Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

Privacy Officer [Company Name] — Privacy Team 1240 Harbor Blvd, Suite 400 Los Angeles, CA 90001

Email: privacy@courierhub.com Phone: +1 (800) 467-2897

For EU/UK residents, you may also contact our EU Representative or lodge a complaint with your local data protection authority.

We aim to respond to all privacy inquiries within 30 days.